The positive credit register was introduced in Finland on 1 April 2024

As of 1 April 2024, Nordea Finance is using the data in the positive credit register when granting credit to personal customers. The register is maintained by the Incomes Register Unit of the Finnish Tax Administration.

Read more about the introduction of the register at nordea.fiOpens new window

I lost my card, the phone service is closed, I’m unsure about making credit card payments online, I don’t know how much my outstanding car loan balance is...

If you have any of these topics on your mind, you can find more information about them on this page. Click the icons above to access our self-service tools which help you manage your finances without waiting whenever it best suits you. If you can’t find what you are looking for on our website, our Customer Service is happy to answer your questions.

Notification by text message of a currency-denominated purchase in the EEA

If you make a card purchase denominated in an EEA currency other than the euro, you will receive a confirmation of your purchase in a text message. The purpose of this notification is to protect you from fraud, so you don’t need to do anything about the message. However, if you happen to receive a message for a purchase you didn’t make, please contact our customer service. The text message notifications will be sent to our customers using Stockmann Mastercard, Tuohi Mastercard or Finnair Mastercard.

In the Nordea Finance’s OmaLuotto service you can manage your credit whenever it suits you

In the OmaLuotto service you can manage your credit whenever it suits you. You can log in to the service with your own bank’s online banking codes on your smartphone or tablet as well. Read more about the service features and start using OmaLuotto right away! You can view your loans and credit information and our tariffs on the product page in the OmaLuotto service.

Using the OmaLuotto service you can

  • view your credit account transactions
  • transfer money from your credit account to your bank account
  • select an instalment-free month for your credit
  • change a due date or a monthly repayment amount. 

Read more below about what you can do in the OmaLuotto service and how easily you can start using it with your own bank’s online banking codes.

Nordea Omaposti is your digital mailbox, which enables easy and convenient banking with us in the privacy of your own home.

Via Omaposti, you can both send and receive messages and documents from Nordea and Nordea Finance even if you do not have Nordea’s access codes. Use Nordea Omaposti with your bank’s online banking codes.

In Nordea Omaposti, you can conveniently send attachments as well as receive and sign agreements. Log in to Omaposti with your bank’s online banking codes. As a Nordea customer, you can also contact us in Nordea Netbank or Nordea Mobile by clicking or tapping ‘Contact us’. 


How to protect yourself from scams

With digitalisation come new ways of banking. But at the same time, different types of scams become increasingly sophisticated. Scammers may try to trick you into giving them your personal details, online access codes or card PIN and details.

To avoid being scammed, keep these tips in mind:

1. Your online access codes are intended for your personal use only

Your online access codes, passwords and card PIN are intended for your personal use only. You should never give them to anyone else even if the request appears to come from a trusted source. Nordea Finance will never contact you to ask for these details by SMS or email. 

2. We will always use a secure connection and strong authentication

Nordea Finance or any other official organisation will not contact you without using a secure connection or requiring you to authenticate your identity. We will never ask about your finances on social media, by SMS or via unencrypted email. 

3. If you are unsure, don’t proceed

As with many other things, you should be careful not to reply to any requests in a hurry – this also goes for requests related to your finances If a call or message seems suspicious to you, hang up or ignore the message. If you’re not sure whether a payment request is genuine, check with the recipient first. If you get a suspicious message from an official organisation, contact their customer service to verify if it’s genuine. Don’t click on any links in emails or messages. Always type in the address bar of your browser when you want to log in to our services. 

Learn about the most common scamsOpens new window

Read more about securityOpens new window

Strong identification required for online card payments

Please check that the phone number you have given us is correct

It is important that you have provided us with a correct phone number, which enables you to start using strong identification services for your online card payments. You can check or change your phone number as follows:

You can also send a message to our Customer Service via Nordea OmapostiOpens new window.

Read more about strong identification services for online payments hereOpens new window.

Text message reminding you of an overdue invoice

As a new service for our customers, we will automatically send a text message reminder of their overdue invoices. The reminder is sent after three banking days have passed from the due date of the invoice and the payment does not yet show on our account.

If you have already paid the invoice and your payment is on the way, you are not required to do anything (the automatic text message is free of charge). You can check from your account transactions when you have paid the invoice.

If you prefer not to receive automatic text messages regarding your overdue invoices, you can call Nordea Finance Customer Service or send a message via  Nordea Omaposti. You can log in to Omaposti with your own bank’s online banking codes or with the Mobile ID. As a Nordea customer, you can also send a message in Nordea Netbank and Nordea Mobile.

Be smart online Opens new window

Using your credit card for online shopping is quick and easy but there are a few things to keep in mind before disclosing your card details online.

Read more how to be smart while online shopping Opens new window

Help with invoice payments Opens new window

There may be times when you need more time to repay your credit. You can adjust your monthly repayment amount by lowering your repayment percentage or taking an instalment-free month.

Read more about adjusting your payments Opens new window

Which channel should I use for my banking? Opens new window

We have compiled a comprehensive list of the channels and functions in which you can manage your credit as a Nordea customer or another bank’s customer. See which channel to use and whether you can take care of the matter in one of our self-services.

Find your channel Opens new window

Privacy policy in Nordea Opens new window

Nordea is fully committed to protecting your individual rights and keeping your personal data safe. Read how we process individuals’ personal data.

Nordea's privacy policy Opens new window

Have you lost your card? Opens new window

If you card has been lost or stolen, it should be blocked right away. Read more about how to do this.

Blocking a card Opens new window

OmaLuotto-service at your convenience Opens new window

OmaLuotto-service allows you to manage your credit facility independently. Log in with your online banking codes when it suits you best.

Read more about OmaLuotto-service Opens new window

Self-service for checking your car finance details 24/7 Opens new window

If you are not a Nordea customer but want to check your car credit details, you can log in to the Car Finance self-service channels anytime.

Log in to Car Finance self-service channels Opens new window

Best of luck with your studies Opens new window

As a university student, you are eligible for getting a credit card without any regular income.

Read more Opens new window

No more need for a credit card? Opens new window

It is ok to give up a credit card you no longer need. Simply closing your card is not enough to end your credit agreement. You also have to provide us with a notice of termination.

Termination of credit agreement Opens new window

Läheisen kuolema – tukea surun keskellä Opens new window

Otamme osaa suruusi ja haluamme auttaa omalta osaltamme kuolinpesän asioiden hoidossa. Nordea pankin henkilöasiakkaana löydät lisätietoa

Tutustu oheiseen oppaaseen Opens new window