As of 1 April 2024, Nordea Finance is using the data in the positive credit register when granting credit to personal customers. The register is maintained by the Incomes Register Unit of the Finnish Tax Administration.
Read more about the introduction of the register at nordea.fiOpens new window
If you have any of these topics on your mind, you can find more information about them on this page. Click the icons above to access our self-service tools which help you manage your finances without waiting whenever it best suits you. If you can’t find what you are looking for on our website, our Customer Service is happy to answer your questions.
If you make a card purchase denominated in an EEA currency other than the euro, you will receive a confirmation of your purchase in a text message. The purpose of this notification is to protect you from fraud, so you don’t need to do anything about the message. However, if you happen to receive a message for a purchase you didn’t make, please contact our customer service. The text message notifications will be sent to our customers using Stockmann Mastercard, Tuohi Mastercard or Finnair Mastercard.
In the OmaLuotto service you can manage your credit whenever it suits you. You can log in to the service with your own bank’s online banking codes on your smartphone or tablet as well. Read more about the service features and start using OmaLuotto right away! You can view your loans and credit information and our tariffs on the product page in the OmaLuotto service.
Read more below about what you can do in the OmaLuotto service and how easily you can start using it with your own bank’s online banking codes.
Via Omaposti, you can both send and receive messages and documents from Nordea and Nordea Finance even if you do not have Nordea’s access codes. Use Nordea Omaposti with your bank’s online banking codes.
In Nordea Omaposti, you can conveniently send attachments as well as receive and sign agreements. Log in to Omaposti with your bank’s online banking codes. As a Nordea customer, you can also contact us in Nordea Netbank or Nordea Mobile by clicking or tapping ‘Contact us’.
With digitalisation come new ways of banking. But at the same time, different types of scams become increasingly sophisticated. Scammers may try to trick you into giving them your personal details, online access codes or card PIN and details.
Your online access codes, passwords and card PIN are intended for your personal use only. You should never give them to anyone else even if the request appears to come from a trusted source. Nordea Finance will never contact you to ask for these details by SMS or email.
Nordea Finance or any other official organisation will not contact you without using a secure connection or requiring you to authenticate your identity. We will never ask about your finances on social media, by SMS or via unencrypted email.
As with many other things, you should be careful not to reply to any requests in a hurry – this also goes for requests related to your finances If a call or message seems suspicious to you, hang up or ignore the message. If you’re not sure whether a payment request is genuine, check with the recipient first. If you get a suspicious message from an official organisation, contact their customer service to verify if it’s genuine. Don’t click on any links in emails or messages. Always type nordeafinance.fi in the address bar of your browser when you want to log in to our services.
Please check that the phone number you have given us is correct
It is important that you have provided us with a correct phone number, which enables you to start using strong identification services for your online card payments. You can check or change your phone number as follows:
You can also send a message to our Customer Service via Nordea OmapostiOpens new window.
Read more about strong identification services for online payments hereOpens new window.
As a new service for our customers, we will automatically send a text message reminder of their overdue invoices. The reminder is sent after three banking days have passed from the due date of the invoice and the payment does not yet show on our account.
If you have already paid the invoice and your payment is on the way, you are not required to do anything (the automatic text message is free of charge). You can check from your account transactions when you have paid the invoice.
If you prefer not to receive automatic text messages regarding your overdue invoices, you can call Nordea Finance Customer Service or send a message via Nordea Omaposti. You can log in to Omaposti with your own bank’s online banking codes or with the Mobile ID. As a Nordea customer, you can also send a message in Nordea Netbank and Nordea Mobile.
