Nordea Finance Contact information

Nordea Finance Customer Service provides you with information and advice on credit matters. You can reach our Customer Service by phone or through the Nordea Omaposti.

Private and Corporate customers

Our Customer Service serve you and our other customers as soon as possible. Before calling, please see if you can handle your issue in our self-service channels above.

Private and corporate customers service for matters concerning: credit cards, credits, hire-purchase and leasing.

Open Mon–Fri  9–16.30

0200 86210* (in Finnish and English)

0200 86211* (in Swedish and English)

  • Select 1 Mastercards, Joustorahoitus and consumer loans
  • Select 2 Vehicles and boats hire-purchase
  • Select 3 Equipments and vehicles leasing 
  • Select 4 Consumer credit automatic telephone service

You can also send a message in Nordean Omaposti, Nordea netbank and Nordea mobileOpens new window. You can take care your credit matters in OmaLuotto-service 24/7.

If you card is lost, call 020 333 * open 24/7.

*(local network charge/mobile call charge)

Flexibility and payment holidays

Do you need some flexibility for your monthly payments? It’s possible and easy to do by yourself through our self-services. You will find more specific instructions and other useful advice from the link below.

Read more about different self-services

Customer service for corporate cards

Matters regarding Nordea Business Mastercards and First Cards, service in Finnish, Swedish and English.  

Open Mon–Fri 8.00–17.00

  • Tel 0200 52100 First Cards (local rates apply*)
  • Tel 0200 52200 Nordea Business Mastercards (local rates apply*)                               
  • Tel 0200 52300 Suomen Yrittäjät Mastercards (local rates apply*)       
  • Log in to First Card online serviceOpens new window                

Customer Service for Vendor financing

As a Nordea Finance's Vendor you get help for credit decisions and other matters.   

Credit decisions

Car finance and credit cards and consumer loans

Open Mon - Fri 10 - 19, Sat 10–16

tel. 0800 90550 (free of charge)

  • Select 1 Consumer credit and credit card decisions
  • Select 2 Car finance credit decisions
  • Select 3 Purchase verifications
  • Select 4 Digital services and access codes

Investment financing

Open Mon - Fri 10 - 16.30

tel. 09 5300 6970 (free of charge)

Open hours during the summer

From June 27, 2022 to August 14, 2022, open Mon-Fri from 10 a.m. to 4 p.m. We will normally be open from 15 August 2022 Mon-Fri from 10 am to 4:30 pm.

Vendor co-operation matters

Open Mon - Fri 10–15.30

0800 170 700 (free of charge)

*(local network charge/mobile call charge)

Factoring and AssetMaster customers

Factoring customers

Open Mon - Fri 8.30–16.30

09 1658 9473*

AssetMaster customers

Open Mon - Fri 8.30–15.30

09 1658 9190*

*(local network charge/mobile call charge)

Credit and Collection

Open Mon - Fri 9–12

Non collateral cards and consumer loans

tel. 0200 20880

select 1

Collateral products (leasing, hire-purchase, retrieval, realization)

tel. 0200 20880

select 2

*local network charge / mobile call charge)