Car finance self-service channel

Nordea Omaposti

OmaLuotto service

Know your customer

Corporate Documents service

FAQ

Private and Corporate customers

Our Customer Service serve you and our other customers as soon as possible. Before calling, please see if you can handle your issue in our self-service channels above.

Nordea Finance Customer Service:

Open Mon, Tue, Thu and Fri from 9:00 a.m. to 4:00 p.m., and Wed from 9:00 a.m. to 3:30 p.m.

Tel. +358 200 86210 (local/mobile network charge*) (Finnish, English)

Tel. +358 200 86211 (local/mobile network charge*) (Swedish, English)

Option 1 Flexible financing and consumer loans

Option 2 Hire purchase financing for vehicles, machinery and boats

Option 3 Leasing financing for equipment and vehicles

*Local network charge = local call charge, mobile network charge = mobile call charge

If your card is lost, call the card blocking service at +358 20 333 (local/mobile network charge*) 24/7.

Nordea Bank Customer Service for Personal Customers:

For Mastercard-related matters, you can contact Nordea Customer Service.

Open on weekdays from 8:00 a.m. to 8:00 p.m. and on weekends from 10:00 a.m. to 4:00 p.m.

Tel. +358 200 3000 (local/mobile network charge*)

Self-service 24/7

In addition to phone service, you can handle personal credit-related matters by sending a message via Nordea Omaposti, Nordea Netbank or the Nordea Mobile Bank app. As a Nordea Finance personal customer, you can also conveniently manage credit-related matters through the OmaLuotto service.

When you are identified, you will receive service faster.

How to identify yourself as a customer of a bank other than Nordea

Private customer of another bank

1.Call Customer Service at 0200 86210 (Finnish) or 0200 86211 (Swedish).

2.Listen to the phone instructions and press the # key.

3.Customer Service will take care of identification with you at the beginning of the call.

How to identify yourself as a Nordea customer

Identification using the Nordea ID app

For Nordea personal banking customers

1.Call Customer Service at 0200 86210 (Finnish) or 0200 86211 (Swedish)

2.Enter your user ID on your phone keypad and press #

3.Follow the instructions on the phone line and identify yourself using the Nordea ID app

Customer information and knowing our customers

Customer service for questions concerning customer information and knowing our customers

Mon, Tue and Thu 9.00-16.00 and Wed 9.00-15.30

Tel. 0200 86215 (local rates apply*)

Flexibility and payment holidays

Do you need some flexibility for your monthly payments? It’s possible and easy to do by yourself through our self-services. You will find more specific instructions and other useful advice from the link below.

Read more about different self-services

In the My Pages service, you can manage your car loan.

In the Mina Sidor (My Pages) service, you can check the details of your hire purchase agreement and, if needed, calculate the remaining balance of the agreement. You log in to the service using the online banking credentials of your own bank.

Log in to My pages

Customer service for corporate cards

Matters regarding Nordea Business Mastercards and First Cards, service in Finnish, Swedish and English.  

Open Mon–Fri 9.00–16.00

  • Tel 0200 52100 First Cards (local rates apply*)
  • Tel 0200 52300 Nordea Business Mastercards (local rates apply*)                               
  • Log in to First Card online service                

Factoring and AssetMaster customers

Factoring customers

Open Mon - Fri 8.30–16.00

09 1658 9473*

AssetMaster customers

Open Mon - Fri 8.30–15.30

09 1658 9190*

*(local network charge/mobile call charge)

Credit and Collection

Open Mon-Thu 9–16 and Fri 9–15.30

Non collateral cards and consumer loans

tel. 0200 20880

select 1

Collateral products (leasing, hire-purchase, retrieval, realization)

tel. 0200 20880

select 2

*local network charge / mobile call charge)

Credit decisions for Equipment Finance vendors

Open Mon–Fri  9–18 (local rates apply*)

tel. 09 5300 6970