Contact information

FAQ

Self-service channels

Car Finance self-services

Your digital mailbox Nordea's Omaposti

OmaLuotto-Service for card holders

Know your customer

Order e-invoice

Private and Corporate customers

Our Customer Service serve you and our other customers as soon as possible. Before calling, please see if you can handle your issue in our self-service channels above.

Private and corporate customers service for matters concerning: credit cards, credits, hire-purchase and leasing.

Open Mon–Fri 9–16.30

0200 86210* (in Finnish and English)

0200 86211* (in Swedish and English)

Select 1 Mastercards, Joustorahoitus and consumer loans
Select 2 Vehicles, equipments and boats hire-purchase
Select 3 Equipments and vehicles leasing
Select 4 Consumer credit automatic telephone service
You can also send a message in Nordea Omaposti, Nordea Netbank and Nordea mobileOpens new window.
You can take care your credit card and consumer loan matters in OmaLuotto-service 24/7 and hire-purchase matters in Car Finance self-service channels.
If you card is lost, call 020 333 * open 24/7.

*(local network charge/mobile call charge)

Flexibility and payment holidays

Do you need some flexibility for your monthly payments? It’s possible and easy to do by yourself through our self-services. You will find more specific instructions and other useful advice from the link below.

Customer service for corporate cards

Matters regarding Nordea Business Mastercards and First Cards, service in Finnish, Swedish and English.

Open Mon–Fri 8.00–17.00

Tel 0200 52100 First Cards (local rates apply*)
Tel 0200 52300 Nordea Business Mastercards (local rates apply*)
Log in to First Card online serviceOpens new window

Customer Service for Vendor financing

As a Nordea Finance's Vendor you get help for credit decisions and other matters.

Credit cards and consumer loans

Open Mon–Fri 10–19, Sat 10–16

tel. 0800 90550 (free of charge)

Select 1 Consumer credit and credit card decisions

Select 2 Purchase verifications

Select 3 Sales support

Select 4 Digital services and access codes

Equipment Finance

Credit decisions

Open Mon–Fri 9–16 (local rates apply*)

tel. 09 5300 6970

Factoring and AssetMaster customers

Factoring customers

Open Mon - Fri 8.30–16.00

09 1658 9473*

AssetMaster customers

Open Mon - Fri 8.30–15.30

09 1658 9190*

*(local network charge/mobile call charge)

Credit and Collection

Open Mon - Fri 9–12

Non collateral cards and consumer loans

tel. 0200 20880

select 1

Collateral products (leasing, hire-purchase, retrieval, realization)