FAQ

Know your customer

Car finance self-service channel

Nordea Omaposti

OmaLuotto service

Corporate Documents service

Credit calculator

Private and Corporate customers

Our Customer Service serve you and our other customers as soon as possible. Before calling, please see if you can handle your issue in our self-service channels above.

Private and corporate customers service for matters concerning: credit cards, credits, hire-purchase and leasing.

Mon, Fri 9:00-16:00 and Tue, Wed, Thu 9:00-14:00

0200 86210* (in Finnish and English)

0200 86211* (in Swedish and English)

*(local network charge/mobile call charge)

Flexibility and payment holidays

Do you need some flexibility for your monthly payments? It’s possible and easy to do by yourself through our self-services. You will find more specific instructions and other useful advice from the link below.

Read more about different self-services

Customer service for corporate cards

Matters regarding Nordea Business Mastercards and First Cards, service in Finnish, Swedish and English.  

Open Mon–Fri 8.00–17.00

  • Tel 0200 52100 First Cards (local rates apply*)
  • Tel 0200 52300 Nordea Business Mastercards (local rates apply*)                               
  • Log in to First Card online service                

Credit decisions for Equipment Finance vendors

Open Mon–Fri  9–16 (local rates apply*)

tel. 09 5300 6970 

Factoring and AssetMaster customers

Factoring customers

Open Mon - Fri 8.30–16.00

09 1658 9473*

AssetMaster customers

Open Mon - Fri 8.30–15.30

09 1658 9190*

*(local network charge/mobile call charge)

Credit and Collection

Open Mon - Fri 9–12

Non collateral cards and consumer loans

tel. 0200 20880

select 1

Collateral products (leasing, hire-purchase, retrieval, realization)

tel. 0200 20880

select 2

*local network charge / mobile call charge)