Car finance self-service channel

Nordea Omaposti

OmaLuotto service

Know your customer

Corporate Documents service

FAQ

Credit calculator

Private and Corporate customers

Our Customer Service serve you and our other customers as soon as possible. Before calling, please see if you can handle your issue in our self-service channels above.

Private and corporate customers service for matters concerning: credit cards, credits, hire-purchase and leasing.

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Exceptional opening hours

On Thursday 1 May, our customer service is closed

On Thursday 29 May, our customer service is closed 

On Midsummer's Eve 22 June, our customer service is closed.

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Here’s how to verify your identity as a private customer

When you call our customer service as Nordea's personal banking customer, you can use the Nordea ID app to verify your identity for faster service.  If you are a private customer of another bank, you need to verify your identity according to our instructions.

If you are Nordea's personal banking customer and have the Nordea ID app
1. Call our customer service on 0200 86210 (for service in Finnish and English) or 0200 86211 (for service in Swedish and English).
2. Enter your Nordea user ID on your phone and press # (the hash key).
3. Listen to the instructions and verify your identity using your Nordea ID app.

If you are a private customer of another bank
1. Call our customer service on 0200 86210 (for service in Finnish and English) or 0200 86211 (for service in Swedish and English).
2. Listen to the instructions and press # (the hash key).
3. Our adviser will help you with identification at the start of the call.

Mon-Fri 9:00-16:00

0200 86210* (in Finnish and English)

0200 86211* (in Swedish and English)

*(local network charge/mobile call charge)

Customer information and knowing our customers

Customer service for questions concerning customer information and knowing our customers

Exceptional opening hours

On Thursday 1 May, our customer service is closed

On Thursday 29 May, our customer service is closed

On Midsummer's Eve 22 June, our customer service is closed.

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Mon–Fri 9.00–16.00

Tel. 0200 86215 (local rates apply*)

Flexibility and payment holidays

Do you need some flexibility for your monthly payments? It’s possible and easy to do by yourself through our self-services. You will find more specific instructions and other useful advice from the link below.

Read more about different self-services

Omat sivut -palvelussa hoidat autoluottosi asioita

Omat sivut -palvelussa voit tarkistaa osamaksusopimuksesi tietoja sekä tarvittaessa laskea sopimuksen loppuvelan. Palveluun kirjaudut oman pankkisi tunnuksilla.

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Customer service for corporate cards

Matters regarding Nordea Business Mastercards and First Cards, service in Finnish, Swedish and English.  

Open Mon–Fri 8.00–17.00

  • Tel 0200 52100 First Cards (local rates apply*)
  • Tel 0200 52300 Nordea Business Mastercards (local rates apply*)                               
  • Log in to First Card online service                

Credit decisions for Equipment Finance vendors

Open Mon–Fri  9–16 (local rates apply*)

tel. 09 5300 6970 

Factoring and AssetMaster customers

Factoring customers

Open Mon - Fri 8.30–16.00

09 1658 9473*

AssetMaster customers

Open Mon - Fri 8.30–15.30

09 1658 9190*

*(local network charge/mobile call charge)

Credit and Collection

Open Mon - Fri 9–12

Non collateral cards and consumer loans

tel. 0200 20880

select 1

Collateral products (leasing, hire-purchase, retrieval, realization)

tel. 0200 20880

select 2

*local network charge / mobile call charge)