As a financial institution, we are subject to many laws, including ones that seek to prevent money laundering, terrorism and financial crime. 

We ask you questions when you become our customer and later occasionally when you handle your financing with us.

We treat all information you give us confidentially in accordance with the regulations on bank secrecy. We may use the information you provide us, for example, when we are obliged to assess the suitability of a product or service for you. By providing the information once, you won’t have to answer the same questions time and again.

We regularly update our customer information

From time to time, we ask our customers to update information related to their identity and banking. To ensure easy and safe experience, it’s important that your customer information is always up to date. If you have received a request from us to update your customer information, please do this as soon as possible.

Even though our request is based on the financial institutions statutory obligation to know their customers, we do it first and foremost with your best interests in mind. Updating your customer information is also important because we want to protect our customers and prevent identity theft and other forms of abuse.

Be alert when online

Your security is important for us. Make sure that the device you use is protected, the antivirus software is updated and the firewall is activated. 

Be alert when you are online and do not open emails or links from unknown sources. 

What kind of questions do we ask?

Financial institutions have a statutory obligation to identify and know their customers. In addition to personal details, the financial institution must have sufficient information on the customer’s business, financial position and origin of funds. All information you give us is treated confidentially in accordance with the regulations on bank secrecy.

We verify personal data and information related to banking. The questions concern such things as your citizenship, country of birth, country of taxation and the origin of funds. We are also required to find out if you are a politically exposed person (PEP) or a family member or close business associate of a PEP. This does not mean that we are asking you about your political opinions. 

Questions and answers