Cookies

What are cookies?

Cookies are small text files that contain letters and numbers and are placed on your computer or device. Cookies are set when you visit a website that uses cookies and may be used to keep track of pages visited within the site, help you continue where you left off or remember your preferences, such as language settings.  

When you enter our websites, you accept our use of cookies. Please see below for a description on how to reject cookies. 

Why do we use cookies on our websites?

We use cookies and similar technologies to:

  • Deliver products and services to our customers and page visitors
  • Provide a secure online environment including protection against fraud and unauthorised access
  • Manage our marketing and provide a better online experience
  • Monitor the use of our website
  • Track our website performance
  • Make our website content more relevant to you.

The data will not be used to identify individual visitors except for Nordea Netbank customers.

What type of cookies does Nordea use?

To make it easier for you to understand the way our website uses cookies, we have grouped them into categories. The category to which a cookie belongs can be seen in the cookie panel 

Examples of Nordea’s use of cookies

Nordea wants to be fully transparent on how we use cookies. Click on the links below for concrete examples of why and how cookies are being set by tools used by Nordea. 

• YouTube (video platform – used for embedding videos)

• Adobe Analytics (analytics system – used for visit statistics)

• Cloudflare (security tool – used for preventing external attacks)

• DoubleClick (advertising platform – used for serving ads in external online media)

Nordea uses both session cookies, which are only stored temporarily during the time you visit a site, as well as persistent cookies, which stores a file on your hard disk for a certain period of time. Under the “Expiry” header in the Cookie Panel the session cookies are marked as “session”, while persistent cookies are marked with a specific expiry date.

The information in the Cookie Panel is provided to you in an open and transparent way, so that you can see how cookies are used to enrich your visitor experience and make an informed choice to allow their usage. If you wish to control and remove cookies, this can be done via settings in your web browser, as described in more detail below. We use different types of cookies on each country-specific website. Read more about the type of cookies in the Cookie Panel for the relevant Nordea website.

In certain circumstances our use of cookies involves processing of personal data. We use appropriate technical, organizational and administrative security measures to protect any information. Read more about how Nordea process personal data in our Privacy Policy on nordea.com.

The following categories of cookies may be used by us:

  • Necessary

These cookies are crucial to the operation of this Nordea website. These cookies are for instance needed for security and for supporting functionality such as remembering the visitor’s preferences (that is, language or currency) to ensure that this Nordea site performs as intended.

  • Insights

These cookies are used to collect aggregated visit behaviour on this Nordea website. These cookies enable us to optimise Nordea’s websites based on how visitors use Nordea’s services, for instance which pages visitors go to most often or which products most visitors engage with. The companies setting these cookies have data processing and contractual agreements in place with Nordea.

  • Marketing

These cookies are used to enable functionality from third parties, such as video players, podcasts and social media features. In addition, these cookies enable Nordea to present tailored advertising in third party media. 

Content from third-party providers

Nordea may show content from external third-party providers on our websites to be able to offer functionality such as YouTube videos, SoundCloud podcasts or Twitter news panels. These third parties often use cookies and will consequently receive and be able to process data on your use of their services. Nordea is not in control of data collected by third parties in these instances.

You can see additional information about the owners of the individual cookies in the cookie panel at the bottom of this page. You can read more about the use of cookies by third parties and their processing of personal data on their respective websites.

How to manage and reject cookies

You have two options for controlling cookies:

  1. Control of marketing and/or insights cookies 
  2. Browser settings (option to completely block all cookies)

Control marketing and/or insights cookies

You can control cookies in the marketing and/or insights cookie category via the cookie panel at the bottom of this page. Insights and marketing cookies will not be set unless you have given your consent to the use of these cookies.   

We use marketing cookies to provide a better user experience when you browse our website. As an example, our video player and podcast component rely on functionality and cookies set by third parties such as YouTube and SoundCloud. We use insights cookies to allow us to understand your online behaviour, which is essential for improving and personalising your online banking experience.

If you choose not to give your consent to the use of marketing and/or insights cookies, this will prevent all communication and functionality in connection with the associated tools. This means that you will no longer be able to engage with videos, podcasts and similar third-party content, nor will you benefit from a personalised online banking experience. In the cookie panel at the bottom of this page you have a complete overview of the cookie categories and the cookies. If you choose not to consent to the use of marketing and/or insights cookies, you can always consent to them later in the cookie panel.

Option to completely block all cookies

You can set or amend your web browser controls to accept or reject cookies. If you choose to reject cookies, you may still use our websites and some services.

Please be aware that restricting cookies may impact the functionality of a website. Many of the interactive functions offered by websites are dependent on cookies and disabling or blocking cookies can prevent these services from working or reduce their usefulness.

Different web browsers may use different methods for managing cookies. Please follow the instructions below, from the web browser manufacturers directly, to configure your browser settings*.

*These links are to third party sites, over which we have no control – no liability can be claimed if they are inaccurate.