Customer survey

We would like to hear your opinion

At Nordea Finance, we constantly strive to strengthen our relationship with customers and improve customer experience. This requires good insight into how customers and potential customers perceive our products and services, which we believe is best achieved by asking our customers directly.

It is therefore possible that you will be contacted by Nordea Finance's reliable partner Brilliant Future after you have called our customer service. If you are contacted, then we of course hope you will participate but you are under no obligation to do so. 

Survey types

Nordea Finance's reliable partner Brilliant Future only conducts inquiries with automatic callbacks.

Nordea also conducts a wide range of surveys. You can read more about their queries here.

How do you know that the invitation comes from us or a trusted partner:

Nordea Finance's reliable partner Brilliant Future conducts a customer survey in which the customer receives an automatic callback from +358985671473 after contacting Nordea Finance's customer service.

Please be aware of the authenticity of the survey- it is not us or a trusted partner, that contact you, if you are asked any of the following:

  • We will never ask for confidential information like credit card information, account number, password or likewise and you should never provide us this via your participation.
  • We will never send you a link to software that requires installation on your computer or mobile device.

Data management

  • To make the survey possible, Nordea Finance will share your telephone number with its trusted partner, Brilliant Future, who will carry out the survey.
  • Brilliant Future will make your respondent information anonymous after 548 days.
  • Brilliant Future will make your credentials anonymous after 731 days.
  • Brilliant Future will keep your answers for up to 365 days.

When you answer questionaires or participate in surveys:

When responding to surveys or participating in research by Nordea Finance's trusted partner, your responses will in most cases not be anonymous. This non-anonymity enables Nordea Finance to:

  • use your responses for analysis where they can be connected to other types of data, e.g. data around the length of your engagement with Nordea Finance
  • enable Nordea Finance to better understand our customers’ needs and requirements, which we will use to train our advisors and develop our products and services
  • contact you directly (either by phone or in writing) in connection with your participation in the survey

We will never report the results from such analysis on a personal level, only on an aggregated anonymized level. Neither will we ever use the knowledge obtained from your answers for marketing purposes. 

If you would like to revoke your consent for non-anonymity:

For questions regarding the customer survey by Brilliant Future, please write an e-mail to: support@brilliantfuture.se

Information about processing of personal data:

Nordea Bank Abp, org nr 516406-0120 is the controller of personal data processed in surveys that Nordea has requested. Netigate or other research companies can, within the limits of the current confidentiality regulations, act as processors on behalf of Nordea Bank.

You can read more about Nordea’s data privacy policy here.

If you want to know more about your personal data and how it is processed by the bank, you may request this in writing from

Nordea Bank Oyj 

2970 APS Customer Support 

Aleksis Kiven katu 3-5, VC443 

00020 Nordea