This accessibility statement applies to Factoring Online in Finland. This accessibility statement is updated on 17.12.2020. The accessibility of the service has been assessed by Nordea in collaboration with the system provider.
Accessibility statement for Factoring Online in Finland
This accessibility statement applies to Factoring Online in Finland. This accessibility statement is updated on 17.12.2020. The accessibility of the service has been assessed by Nordea in collaboration with the system provider.
Accessibility status of the digital service
Nordea’s Factoring Online in Finland meets partially the accessibility requirements. The target is to have the identified gaps fixed during 2021, unless otherwise stated below.
Inaccessible content of the digital service.
The service is not yet fully compliant in the following identified areas.
Perceivable
1.1.1 Non-text content (A), Provide text alternatives for non-text content
In some areas graphs are missing corresponding tables, however information is very often possible to find elsewhere in tables. Issues with graph values not pronounced correct has been identified.
1.3.1 Info and relationships
Some modal dialog boxes not properly announced.
1.4.3 Contrast (Minimum)
Contrast ratio in Factoring Online with current Nordea colours being used is measured being at
approx. 3,5 out of required 4,5.
1.4.10 Reflow
Zoom function only works until 200% anything beyond that cause pages not to be scrollable.
1.4.11 Non-text Contrast
For non-text items the contrast is below the recommended.
Operable
2.2.1 Timing adjustable (A), Time limits have user controls
There is a fifth-teen (15) minute timeout for the system when not used. This is applied for security reasons.
2.4.3 Focus order
Graphs are presented as images.
2.4.6 Headings and labels
Headings aren’t used in Factoring Online which can make it difficult to quickly access certain parts of the system..
2.4.7 Focus Visible
Keyboard focus is not clear and visible. Target is to change in 2021.
Understandable
3.1.2 Language of parts (AA), Tell users when the language on page changes
Language is set by service provider based on agreement with the user. Language does not change during the session.
Robust
4.1.1 Parsing errors
Parsing errors in the code has been identified.
Supervisory authority
If you notice accessibility issues with the site, first provide feedback to us, the site administrator. The response can take 14 days. If you are not satisfied with the answer you have received or do not receive a reply at all within two weeks, you can report it to the Regional State Administrative Agency of Southern Finland. The website of the Regional State Administrative Agency of Southern Finland explains in detail how the notification can be made and how the matter is handled.
Contact details of the supervisory authority
Regional State Administrative Agency of Southern Finland
Accessibility Control Unit
Telephone number exchange 0295 016 000
saavutettavuus@avi.fi