This is how we process your feedback

Nordea Finance Customer Service will process your feedback or forward it to the relevant unit for further action. If you are unsatisfied with Nordea Finance’s solution to your feedback, you can contact Nordea’s Customer Ombuds. External parties are available to you, please see “Appeal bodies” for more information.

Our Customer Service team will reply to you as quickly as possible. However, feedback requiring further investigation may take up to 14 days to process.

Feedback form

This form is for giving feedback. If you want to handle your finance matters please contact Nordea Finance Customer Service by phone or Nordea Omaposti service.

Go to the feedback form

Customer Ombuds

If you are not satisfied with our response, you can contact Nordea's customer ombuds.

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Contact a body independent of the bank

Customers are not always satisfied with the solutions offered by Nordea. In such a case, they can pursue the matter with an advisory body independent of the bank or with the authorities.

Read more about contact a body independent of the bank

Whistleblowing

Our whistleblowing procedure is intended solely for reporting suspected misconduct or irregularities, such as fraudulent, inappropriate, dishonest, illegal or negligent activity or behaviour.

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