Identifying a corporate customer

Frequently asked questions

Do you ask these questions of all your customers?

Yes. We ask these questions of all our customers when establishing their customer relationships. We also check and update the information during the customer relationship, so we don’t ask the questions from everybody at the same time. The information lays the basis for a confidential banking relationship, and knowing our customers is an important part of the statutory obligations that we as a bank must fulfil in order to prevent money laundering and terrorist financing.

You and our other customers can help us prevent illegal activities by answering these questions.

Why do you ask such questions?

All Finnish finance companies have a statutory obligation to know their customers and demonstrate that they are good corporate citizens. Above all, we want to secure our customers’ financial interests. Banks and finance companies have an obligation to report suspicious activity, and thus play a key role in preventing money laundering and terrorist financing. Preventing money laundering is an important part of combatting such organised crime as human trafficking, drug dealing and terrorism because the proceeds of crime can be used to finance new illegal activities. Nordea is a trusted member of society, and we wish to keep this trust. We take our responsibility seriously and are obliged to know how our customers use our products and services. Ultimately, this is a question of statutory requirements, meaning that we are legally obliged to obtain this information on our customers.

What is this information used for?

We use this information for getting to know our customers and understanding how they do business with us and how they use our services. By knowing these things, we can safeguard our customers’ financial interests and detect any unusual use of our services and any illegal activities.

We know that most of our customers are honest, but we want to protect our customers and the entire society. This information is updated in our customer systems so that all information about you and the corporation you represent will be correct and up to date. Your identification data and other personal data may be used to prevent, detect and investigate money laundering and terrorist financing and such crimes as were committed to gain the assets or proceeds of crime subject to money laundering or terrorist financing.

Do I have to answer all these questions?

Yes. All our customers must answer these questions. As a finance company and a responsible member of society, Nordea Finance is obliged to ask these questions of all its customers.

If you answer the questions online, it is important that you save all the pages of the form. This prevents the information from getting lost if you want to come back and complete the form later. Reminders of filling in the form will be sent to you until you have completed it.

Do all finance companies ask these kinds of questions?

The legislation requires all Finnish banks and finance companies to update their customer information regularly. We ask these questions to make sure that your customer information is correct and up-to-date. Each finance company decides on how and when it contacts its customers and the questions may slightly differ from company to company. Still, the statutory obligations are the same for all finance companies.

Further information: www.finanssivalvonta.fiOpens new window

How often do you ask these kinds of questions?

We have to ask these questions at regular intervals because the legislation requires all Finnish banks and finance companies to update their customer information. Nordea Finance bears its corporate social responsibility by maintaining sufficient and up-to-date information in order to know its customers.

Will you contact me if the answers I give to these questions do not correspond to reality?

Nordea Finance bears its corporate social responsibility by maintaining sufficient and up-to-date information in order to know its customers. Depending on your answers, we may need additional information. If the information is contradictory, we may contact you to make sure that the information you have provided is correct. This is one of our means to prevent scam and fraud attempts directed at companies and corporations.